Returns & Refunds

Last updated: September 2026

Grown Goodies is a small-batch food company. Every bag of All Day Granola is baked, cooled, and packed by hand in our commercial kitchen in Spirit Lake, Idaho. Because we make food, we handle returns a little differently than a company selling t-shirts, and we want to be upfront about how.

Food products cannot be returned

For food safety reasons, we do not accept returns on granola or any other food product. Once a package leaves our hands, we have no way to verify how it was stored or handled, so it can't be resold or restocked.

This does not mean you're stuck with a problem order. If something is wrong, we'll make it right:see below.

If we sent the wrong order

If you receive the wrong product, the wrong pack size, or the wrong quantity, contact us within 14 days of delivery and we will re-ship the correct order at no cost to you. You do not need to send anything back.

Please include:

• Your order number
• What you received
• A photo of the items as they arrived

If there's a quality issue

If a bag arrives damaged, opened, stale, or otherwise not up to standard, contact us within 14 days of delivery and we'll replace it.

To process a quality claim, we need:

• Your order number
• A clear photo of the front of the bag
• A clear photo of the back of the bag, showing the lot code and best-before date
• A short description of the issue

The lot code lets us trace the bag back to the exact production day and batch. This isn't a hoop to jump through, it's how we investigate, and how we catch a problem before it reaches anyone else. Claims without both photos can't be traced, and we may not be able to approve them.

Approved quality claims are replaced with the same product. If a replacement isn't possible, we'll issue a refund to the original payment method.

Shipping damage

Packages occasionally take a beating in transit. If your box arrives crushed or the contents are damaged, photograph the outer box and the bags inside before discarding anything, then contact us within 14 days. We'll handle the carrier claim on our end.

Incorrect shipping addresses

Please double-check your address at checkout. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we can re-ship it once the original package is back in our hands, with shipping paid by the customer. If the address error was ours, we re-ship at no charge.

Cancellations and changes

We pack and ship quickly. If you need to cancel or change an order, email us as soon as possible, we can usually help if the order hasn't shipped yet. Once it's on its way, we can't recall it.

Subscriptions

You can skip, pause, or cancel a subscription at any time from your account, or by emailing us. Changes need to be made before your next order processes; once a subscription order has been charged and packed, it follows the same rules as any other order.

Wholesale orders

Wholesale and retail partner orders are not covered by this page. Those are handled under our wholesale terms,  please contact us directly.

A note on repeat claims

We're a small business, and every replacement comes out of a batch we baked ourselves. We're glad to stand behind our product, and we do it without argument. But we reserve the right to decline orders, cancel subscriptions, or refuse future service to any customer with a pattern of repeated claims or returns.

How to reach us

Email: getgrowngoodies@gmail.com
Mail: 285 W Prairie Shopping Center, Unit 185, Hayden, ID 83835

We aim to respond within two business days. Please don't ship anything back to us without contacting us first, unauthorized returns can't be refunded.

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Grown Goodies is a DBA of Valeo Wellness LLC.